Frequently Asked Questions
How do I use my own artwork files in the customization screen?
How long does it take to receive my order?
My name or team name has a lot of characters. Will it fit?
Can I get a tracking number for my order?
Can I make changes to the order after it has been placed?
I play for a sponsored team and the sponsor wants their logo somewhere on the jersey. What can you do about that?
Will the colors on screen match my jersey exactly?
What type of file is needed to use my existing team logo?
We need a team logo but don't have one. Can you make one for us?
I run a sports club and need to outfit our entire team. Can you help?
What is the minimum for placing an order?
What is sublimation?
What is the return policy?
What sizes are the numbers going to be?
How do I use my own artwork files in the customization screen?
Uploading artwork works best with vector artwork (file types: .ai, or .eps) . If you can't send original camera-ready vector art, we can accept a good quality raster image (e.g. JPEG, GIF, BMP etc.) but set-up charges may apply. Simply re-saving a raster image as a vector file format will not work. Your image will not appear on the jersey when building it online. The box that appears simply shows where we will place the artwork (approximately). The box will not be put on your jersey. We may resize your image as we see fit. We cannot use any copyright or trademarked logos/images.
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How long does it take to receive my order?
We make everything just for you when you place your order and that takes some time. However, we know it is worth the wait! Orders usually take 2-3 weeks to complete and ship. If you have a fully embroidered team crest that needs to be created, it can take a little longer.
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My name or team name has a lot of characters. Will it fit?
Due to limited space we recommend no more than 12 characters but after years of doing what we do, we've found that 6-8 characters work best on front logos. Orders requesting more than 8 characters may require additional input from one of our jersey consultants who can help figure out the best way to work within the space.
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Can I get a tracking number for my order?
When your order ships, you will get an email from UPS or USPS with the tracking number. You will not be able to reply to the email. Once the order has shipped, we cannot change the shipping address or method of shipping.
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Can I make changes to the order after it has been placed?
You can contact us and we will make every attempt to change the order. If the jersey is too far along, there may be a fee for the changes. No changes can be made to fully embroidered crests or sublimated jerseys after the order has been placed.
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I play for a sponsored team and the sponsor wants their logo somewhere on the jersey. What can you do about that?
We can create a sponsor patch for an additional fee. Contact us for more details.
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Will the colors on screen match my jersey exactly?
The colors you see on your computer screen may not exactly match the final product. This is the result of several factors, including variations in the way different monitors display colors. When using several materials, each is created differently, causing some variation in color. It will be very similar but not necessarily an exact match.
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What type of file is needed to use my existing team logo?
Everything needs to be a scalable vector file. We accept .ai, .eps, and .cdr. If you do not have access to these types of files, you can send in the artwork and we will examine the file and let you know if any fees will apply. Any file that comes in a different format than listed above is subject to the art fee as well.
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We need a team logo but don't have one. Can you make one for us?
Absolutely! If you provide us with your team name and colors we can create a logo for you for a fee. You will be provided with two logo options. If you do not choose either, we can create more but there will be a fee of $50 per additional logo. Every logo that is created is a property of Jersey Monster Sports and is to be used by Jersey Monster Sports only.
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I run a sports club and need to outfit our entire team. Can you help?
There is team/bulk ordering available for every product in Jersey Monster Sports. You can begin a bulk order by clicking the "See Bulk Order Options" in a product's display page. The bulk order button looks like this:
See Bulk Order Options keyboard_arrow_right
If you have a more complicated order or would like to discuss other options, please contact us.
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What is the minimum for placing an order?
That is the great thing about Jersey Monster Sports: We will create single products for you! If you want one of every jersey we offer with a different team name and number on each one, that is no problem. The only exception to this rule is if you create a fully sublimated jersey or your team uses a fully embroidered crest. Minimums for those products can vary so please contact us with any questions.
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What is sublimation?
Sublimation is the process used to make a very unique jersey, such as leopard print in yellow and purple. These are not stock styles but can still be created to give you an extremely unique product. The process begins with printing ink on paper; the paper is then pressed onto fabric and the jersey pattern is cut out of that fabric. This process does require a minimum order.
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What is the return policy?
Jersey Monster Sports creates each product specifically for you so there are no returns on any custom products. If we make a mistake, we will correct the mistake at no cost. This may require you to send the jersey back to us but you will not incur additional costs.
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What sizes are the numbers going to be?
This varies a little based on jersey sizes but the numbers will be roughly the sizes below:
On baseball jerseys, the standards are 4-inch front numbers and 8-inch back numbers.
On hockey jerseys, the standards are 4-inch sleeve numbers, 3-inch front numbers and 12-inch back numbers.
On football jerseys, the standards are 10-inch front numbers, 12-inch back numbers and 4-inch sleeve numbers.
On basketball jerseys, the standards are 6-inch front numbers and 8-inch back numbers.
On volleyball jerseys, the standards are 6-inch front numbers and 8-inch back numbers.
If you would like your numbers a different size, please contact us for details.
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